Get the Support You Need

Get the Support You Need

Whether you're seeking quick answers in our FAQ, in-depth guidance in our Help Center, or personalized support through our contact form, we're here to ensure your experience with Photo Portal is smooth and successful.

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Kindergarten & School Photography: Full Workflow in Video

Learn the complete Kindergarten & School workflow in 10+ concise videos using the Saal Photo Portal: from basic setup, price lists and product bundles to online registration and forms, access cards, CSV import, QR‑code sorting, upload and delivery. This step‑by‑step playlist shows you exactly how to process your Photo Jobs for Kindergarten and School photography quickly, reliably and efficiently.

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FAQ - Frequently asked questions

Who can use the Photo Portal?
The Photo Portal is designed for photographers, designers, digital artists, and businesses seeking to digitize their services, enabling online galleries and orders to enhance revenue. It offers marketing automation tools and specialized workflows for photographers, boosting productivity. Additionally, it serves as a storage and sharing platform to collect feedback from clients. The platform accommodates a wide range of use cases.
What type of photography businesses do you support?
Our tool is ideal for studio photography, portraits, weddings, family, baby, illustration, landscape, travel, and more. We offer specific workflows, such as photo jobs and QR code galleries, to automate picture sorting for volume photography jobs like preschool and school photography, sports, events, and concerts.
Can galleries be protected for specific user access?
Yes, you can secure gallery access in three ways: requiring user registration and login, protecting galleries with a password, or sharing a direct link with a specific code for user-exclusive access.
How do payouts work, and will I receive an invoice?
In the settlements section, you’ll see detailed monthly order, revenue, and profit summaries. Mid-month, we generate a settlement invoice reflecting your profit, which is automatically transferred to your chosen payout method, be it a bank account or PayPal.
How does billing work for the end customer?
We handle billing, including invoice customization with your logo, and manage payment processing to eliminate fees for you. Invoices are automatically sent to the end customer with shipping confirmation.
Can I sell file downloads?
Yes, we support file downloads in various resolutions, bundled in product sets or as a complete gallery download package.
What is the typical turnaround time for shipping, and who pays for it?
Shipping times vary, usually around one week in most countries, with specific details per country available on our website. The end customer covers shipping costs, but if you have a Saal Prio subscription, your clients can enjoy flat-rate shipping of £ 4.99 on all their orders placed through your online shop or galleries.
Can I ship to all countries?

If you have an account in the EU and wish to deliver to countries outside the EU, such as the USA, UK, or Switzerland, you will need to create an account on the relevant site. Additionally, you must have a billing address in that country to create an account and ship your orders there.

If you are outside the EU, you can only ship to countries where you have an account.

Is the Photo Portal really free to use?
Yes, using the Photo Portal technology incurs no fees, and we offer a free‑tier plan for cloud storage. Costs arise only when end customers order photo products or digital downloads. For photo products, you keep the full profit you set, with no commission. Digital downloads are subject only to a small service fee.
Do you delete galleries and projects after a certain period?
No, we won't delete your data as long as you maintain an active plan with us, similar to other cloud storage solutions on the market.
How do you handle GDPR and security?
Your data is encrypted and stored securely in Germany, in compliance with European law. We provide a data processing agreement detailing our personal data handling procedures and the security measures we employ to ensure data protection.
Is there a contact person I can call for any enquiries?

We have a specialized team that handles all inquiries related to the Photo Portal. For fast assistance, please contact us via email or hotline. We will then forward your issue to the appropriate department or contact person.

If you have specific questions or would like to schedule a demo call for the Photo Portal,simply click on the following link: Book a Demo Call

Help centre: Instructions & tips for all features

In the Help Centre you will find comprehensive instructions and practical tips on all our features. Whether you're new or experienced, our detailed step-by-step instructions will help you every step of the way.

Help Center
Book a demo call now!

Book a demo call now!

Kickstart your success with Saal Photo Portal! Book a demo call to explore the benefits, get your questions answered, or discover the best setup for your business. Let our team support you!

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